![]() ![]() Using Google fonts in HTML5 Canvas documents.Virtual Reality authoring and publishing.Best practices - Advertising with Animate. ![]() Add interactivity with code snippets in Animate.Create and publish HTML5 Canvas documents in Animate.Convert Animate projects to other document type formats.How to use mask layers in Adobe Animate.Working with Motion tweens saved as XML files.Editing the motion path of a tween animation.How to edit motion tweens using Motion Editor.How to work with classic tween animation in Animate.How to use frames and keyframes in Animate.Work with Multiple File Types in Animate.This will be useful if you need to get in touch as it will help us to investigate further. If you've tried all of the above and find that you're still having difficulty, please check other areas to see if these are working as expected, for example downloads in the app, live streaming or on-demand playback. We have some more information on our What can I do to stop buffering or unstable playback? page. If you also have problems playing programmes from other providers as well, try moving closer to your router and switching off other devices that are connected to the internet at the same time. For instructions on how to clear the cache, check our How do I clear the cache? page. This can be a very useful first step in trying to resolve a problem. When you clear the cache on your device’s internet browser, you’re removing data that’s stored on your device. You can check the mobile requirements on our Can I use BBC Sounds on my mobile or tablet? Operating systems older than those listed may still work, however we can't guarantee that troubleshooting will resolve any issues. If you're unable to install the app, or you prefer using the website on your phone or tablet, please make sure that your device is supported. Step 2: Make sure your device is supported.So if you’re having trouble with the website, you might find the BBC Sounds app works better for you. Our BBC Sounds app has all the same lovely content as our website, with a lot more features to enjoy. Step 1: Try installing the BBC Sounds app.If the problem persists, wait for the next app update and try using the website to access BBC Sounds instead at Using the BBC Sounds website? Try the following steps: Remove and reinstall the BBC Sounds app.This will let you know if the fault is a wider issue across BBC Sounds, or happening only within the app. Head to see if the website is also affected. WikiHow: How to manually upgrade an Android device operating systemĪmazon Help: Download and install Fire tablet software updates manuallyĪpple: Update your iPhone, iPad or iPod Touch If you’re not offered an update you could be using a slightly older device so try updating your device. You’ll need Amazon Fire OS 5.0 and above, Android 5.0 and above, or iOS 12.2 and above to install the BBC Sounds app. If you’re unable to install or update the app, make sure your device meets the requirements listed on your store page. Using the BBC Sounds app on your mobile or tablet? Try the following steps:Įnsure you have the latest version of the app installed from your app store as your problem might be fixed in the most recent version: Before following any of the steps below, search the known issues and our general FAQs to check whether you are experiencing a known problem. ![]()
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